TruewayIT, LLC Unlimited SIP Trunk Service (“Trueway Phones”) may have the E911 limitations specified below:

• In order for 911 calls to be properly directed to emergency services using Trueway Phones, TruewayIT, LLC must have the correct service address for the Voice Customer. If Trueway phones are moved to a different location without TruewayIT, LLC’s approval, 911 calls may be directed to the wrong emergency authority, may transmit the wrong address, and/or Trueway Phones (including 911) may fail altogether.
• Trueway Phones uses electrical power in the Customer’s premises. If there is an electrical power outage, 911 calling may be interrupted if the battery back-up in the associated multimedia terminal adapter is not installed, fails, or is exhausted after several hours.
• Trueway Phones, including calls to 911, may not be completed if there is a problem with network facilities, including network congestion, network/equipment/power failure, or another technical problem.
• TruewayIT, LLC will need several business days to update a Customer service address in the E911 system. All change requests and questions should be directed to 936-666-1014. USE OF TRUEWAY PHONES AFTER DELIVERY OF THIS DOCUMENT CONSTITUTES CUSTOMER ACKNOWLEDGEMENT OF THE E911 NOTICE ABOVE.

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Business Hours
Monday 8:00 AM 5:00 PM
Tuesday 8:00 AM 5:00 PM
Wednesday 8:00 AM 5:00 PM
Thursday 8:00 AM 5:00 PM
Friday 8:00 AM 5:00 PM
Saturday Closed
Sunday Closed